Made for you, so made right
Every item is printed to order with your design. That means we cannot accept returns for a change of mind, a wrong size chosen or a design you approved. Please check the size guide and your artwork carefully before paying.
If something is wrong, we fix it
If an item arrives faulty, misprinted, damaged, or is not what you ordered:
- Email hello@crewbury.com with your order number and a photo of the problem.
- Please report it within 30 days of delivery, so we can claim it from production quickly. As a consumer you keep your statutory rights after this period too.
- We will reprint and resend the item free of charge. If a reprint is not possible or you prefer it, we refund the item and its share of shipping.
You do not need to send the faulty item back unless we specifically ask, in which case we cover the return cost.
Lost or undelivered parcels
If tracking shows your parcel is lost, or it has not arrived well after the estimated date, contact us. Once the carrier confirms it is lost, we will reship or refund the affected items.
Refunds
Approved refunds are paid to your original payment method within 14 days. Your bank may take a few extra days to show it.
Your legal rights
This policy adds to, and does not limit, your rights under the Swedish Consumer Sales Act (konsumentköplagen) and other mandatory consumer law. See our terms of sale.