1. Who you are buying from
These terms apply when you buy products from Crewbury ("we", "us"), through this website or a personal order page we have prepared for you.
- Trading nameCrewbury
- Company[registered company name]
- Org. number[organisationsnummer]
- VAT number[VAT number (SE…01)]
- Address[registered address], Sweden
- Emailhello@crewbury.com
If you are a consumer, you also have rights under Swedish and EU consumer law. Nothing in these terms limits those rights.
2. Personalised products and your artwork
Our products are white garments and items printed to order with the logo, text or artwork you choose. Previews on the website are illustrations; small differences in colour, size and placement can occur in print. Before payment you approve the final print artwork, and production follows that approved version.
You confirm that you own, or are authorised to use, any logo, name or artwork you submit, and that it does not infringe anyone else's rights. We may decline designs that are unlawful, offensive or that we reasonably believe you are not authorised to use. If we decline after payment, you get a full refund.
3. Prices and payment
Product prices are shown before you order. Shipping, any applicable VAT and the full total are shown before you pay. Payment is taken once, through Stripe's secure hosted checkout; we never receive your card details. There are no subscriptions or recurring charges.
Your order is binding once payment is confirmed and we have sent you an order confirmation by email.
4. Production and delivery
Items are made to order and produced and shipped through our production partner, Printful. You see an estimated delivery date for your address before paying; it is an estimate, not a guarantee. Items in one order may arrive in separate packages. For deliveries outside the EU, import duties or customs fees may apply and are payable by the recipient unless shown at checkout.
5. Cancelling an order
Because every item is made to your specifications, the 14-day right of withdrawal does not apply (Swedish Distance and Off-Premises Contracts Act, lag (2005:59) om distansavtal och avtal utanför affärslokaler, chapter 2, section 11, point 3). If you contact us before your order has been sent to production, we will try to cancel it and refund you in full. Once production has started, the order cannot be cancelled.
6. Faulty, misprinted or damaged items
If something is wrong with your order, we will put it right. See our returns and faults policy. Consumers may also make complaints under the Swedish Consumer Sales Act (konsumentköplagen, 2022:260), including for up to three years after delivery.
7. Liability
For business customers, our total liability for an order is limited to the amount paid for it, and we are not liable for indirect losses such as lost profit. This limitation does not apply to consumers, or in cases of intent or gross negligence.
8. Personal data
We handle your personal data as described in our privacy policy.
9. Disputes and applicable law
Swedish law applies. Please contact us first; most issues are quickly resolved. Consumers may also refer a dispute to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), arn.se, and we will participate. Consumers in other EU countries can get help from the European Consumer Centre (konsumenteuropa.se). Disputes are otherwise settled by Swedish courts.